FREQUENTLY ASKED QUESTIONS





Your payment is due each month on the same date you originally moved in. This is called anniversary billing.
Yes. Autopay is required at all NextStor locations to ensure timely payments and avoid late fees.
We accept major credit and debit cards. All payments must be made online through your secure tenant portal.
All locations are accessible between 6:00 AM and 10:00 PM, seven days a week. No after-hours access is allowed.
No. For security and operational reasons, access is limited to the designated access hours of 6:00 AM – 10:00 PM.
Yes. Most of our locations offer both standard and climate-controlled units for temperature-sensitive items.
Some locations offer outdoor parking for vehicles, boats, or RVs. Check your specific facility for availability.
No. Standard fees include a $29 administration fee and a $20 late fee if payment is not received on time. All policies are clearly outlined in your rental agreement.
No. We are a remote-managed facility, but our team is available online or by phone to assist you during business hours.
A valid government-issued photo ID and a credit or debit card for autopay setup are required.
If it’s a gate code or online access issue, log in to your account or contact us for assistance. If you’ve lost your lock key, you’ll need to contact a locksmith. Facility staff are not responsible for cutting or replacing tenant locks.
Yes. You must either enroll in our Tenant Protection Plan or provide proof of your own policy with a declaration page.
Absolutely. All locations are fully gated, well-lit, and equipped with 24/7 security cameras. Each tenant receives a personalized gate code for entry.
We require a 10-day notice before vacating. Your unit must be emptied and swept. Then, send a photo of the empty unit (including the unit number) or contact staff to confirm the move-out.
You can easily rent online through our website at NextStor.com. The process is quick, secure, and available 24/7.